Due to the personalised nature of our products we do not accept cancellations, returns or provide refunds where an error in details has occurred by the customer. Design proofs should be thoroughly checked and verified by the customer. Exact proof colours can never be guaranteed due to the variations in monitor displays. If you receive your order in the mail and have found an error please contact us asap. If an error has occured whereby the design differs to the accepted proof, we will reprint your magnets with the correct design. This does not include colour matching. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase.